Privacy Policy

Effective Date: October 29, 2025
Neighbourhood Chef
520, 905 1 Ave South
Lethbridge, AB T1J 4C2
Canada

1. Overview

Neighbourhood Chef (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make purchases, or interact with us online or in person.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

When you make a purchase, register for a membership, or contact us, we may collect:

  • Your name
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through Shopify or our payment providers)
  • Account or membership details
  • Optional demographic information you choose to provide (e.g., dietary preferences or pickup location)

b) Non-Personal Information

We may automatically collect information through cookies and analytics tools, such as:

  • Browser type and device information
  • Pages visited and time spent on our site
  • General geographic location (city/province)

3. How We Use Your Information

We use your information to:

  • Process orders and payments
  • Manage your Chef Membership and related perks
  • Communicate with you about pickups, promotions, and updates
  • Improve our website, products, and customer experience
  • Comply with legal obligations and prevent fraud

We will never sell your personal information to third parties.

4. How We Share Your Information

We may share your information only in the following cases:

  • With service providers: such as Shopify, payment processors, and delivery or pickup partners, to complete your order.
  • With legal authorities: if required by law, subpoena, or to protect our business or customers.
  • With your consent: if you authorize us to share your data for specific promotions or partnerships.

5. Cookies and Analytics

Our website uses cookies and analytics tools to enhance your browsing experience and understand site performance.
You can control or disable cookies through your browser settings, though this may affect certain site functions.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with our legal obligations, and resolve disputes.
When information is no longer required, we securely delete or anonymize it.

7. Your Rights

You have the right to:

  • Access and request a copy of your personal information
  • Correct any inaccurate information
  • Withdraw consent for marketing communications
  • Request deletion of your information (subject to legal obligations)

To exercise these rights, please contact us using the details below.

8. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, use, or disclosure.
All online transactions are processed using secure, encrypted connections via Shopify’s payment system.

9. Children’s Privacy

Our services are intended for individuals 18 years and older.
We do not knowingly collect information from minors. If we become aware that personal data has been collected from a child, we will promptly delete it.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business or legal requirements.
The updated version will always be available on our website, with a revised “Effective Date” at the top.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal information, please contact us at:

Neighbourhood Chef
520, 905 1 Ave South
Lethbridge, AB T1J 4C2
(Email address to be added once available.)